project-image

The Other Side

Created by Wyrd Miniatures

Latest Updates from Our Project:

1/9 Update
about 5 years ago – Thu, Jan 10, 2019 at 12:20:42 AM

Good Evening -

Wanted to share the newest information that we have. Tonight we were provided with an accounting of packages including tracking. It's going to take us a little bit of time to get that put in order.  

But, to avoid further delay we would like to ask anyone that still has not received their order to please go to the link listed below and fill in your information. We will be focusing on those orders first to get everyone the answers that we finally have. 

The goal is to have everyone accounted for by early next week. 

 https://app.smartsheet.com/b/form/20140f4cf0d94639826e625c2d765728 

Monday 1/7
about 5 years ago – Mon, Jan 07, 2019 at 04:58:44 PM

Happy Monday,

Real quick here, we were told this afternoon by our European distribution hub that they were working on uploading and finalizing some things and that emails would be going out in the next day or so. 

We are already in process for those of you who haven't gotten the orders and let us know, of double checking against their records. 

Again, this whole process has been beyond frustrating.  We will be doing several other updates this week to keep everyone in the loop as we get things cleaned up.

1/4 Update
about 5 years ago – Fri, Jan 04, 2019 at 11:43:51 PM

Happy Friday, 

Would like to wish you all a Happy New Year!  

Never expected that we would still be writing updates in the new year.  For that we would like to send apologies. From what we are seeing on Social Media and on our message boards there are still folks that haven't received their pledges. 

We are working to get to the bottom of this and have been told that we will have additional updates on Monday. We have been asking for updates and haven't gotten full updates. Fulfillment was never supposed to take this long! Next week after our next update we will be putting the link up to all of you, so that if you are one of the unfortunate ones we can track you down order by order. 

Before the break, we found a small handful of orders that couldn't be traced to one fulfillment house or another so for those backers we shipped them directly.  We are still getting notices from Fedex that there are packages unclaimed, please reach out to Fedex with the information they need if you have been notified. 

Till Monday!

12-14 Update
over 5 years ago – Fri, Dec 14, 2018 at 10:43:18 PM

Evening Backers,

We understand that the frustration has continued for some international backers, as it should. All we can do is offer our apologies. We have been trying to get to the bottom of all of it, it is something that consumes part of every day. 

We have been updated that the Canadian orders have processed, and there was only a small batch still not showing delivered. The balance of the International orders we haven't been provided the same insight so at the moment we can't pinpoint the status. 

We are hoping to have a solution for each order before mid-week.

Thank you.

December 7th, Update
over 5 years ago – Fri, Dec 07, 2018 at 08:55:43 PM

Afternoon,

Wanted to send out an update on what we know about the balance of orders that were found to not be delivered, including Canada.

With the recent strike ending, our Canadian shipping house is currently working on the best solution for delivery. Their hope is to have shipments going out any day. We were told that certain aspects of the Canadian Post will be so far behind that there will be a backlog for weeks.

The balance of international shipments, some regions orders were not shipped from our European shipping house. Delays beyond our control, but we were told that the balance of shipping would start today and wrap up early next week. Please check your spam folder for tracking. 

We absolutely understand the frustration that some of you have in these delays! We feel helpless at points as we can't control the actions of outside forces.

We hope to the next update brings a more positive twist. 

Thank you.